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Returns

Thanks for purchasing our products at Shop.DIYframing.com operated by All About Framing Ltd.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team (Warehouse.manager@allaboutframing.com)

 

Please see return details:

 

Send the item back to the following address with the required information:

 

FAO: Returns Department

Unit 2, Crusader Industrial Estate,

Stirling Road, Off Halifax Road,

Cressex Business Park,

High Wycombe,

Bucks, HP12 3ST

 

Required information:

  • Your name

  • Your order number

  • Your full address

  • Your contact number

  • and reason for return

 

Someone from our Returns Department will then contact you to confirm we have received the goods and issued the refund.

 

Refunds are subject to the following:

  • Original (outgoing) shipping charges will not be re-imbursed. Return shipping is typically arranged by the customer.

  • We can arrange a return but this will cost £36.00 inc vat.

  • Shipping charges are NOT re-imbursed.