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To return an item please follow these steps:


1. Contact us within 14 days of receipt of your shipment by phone (01494 459545) or via email ( to arrange the return of your goods. If the authorised return is over 14 days from the order date, it will be subject to a 5% re-stocking fee.


2. Send the item back to the following address with the required information:


FAO: Returns Department

Unit 2, Crusader Industrial Estate,

Stirling Road, Off Halifax Road,

Cressex Business Park,

High Wycombe,

Bucks, HP12 3ST


Required information:

  • Your name
  • Your order number
  • Your full address
  • Your contact number
  • and reason for return


3. Someone from our Returns Department will then contact you to confirm we have received the goods and issued the refund.


Refunds are subject to the following:


  • Orders less than £100 are covered by our unconditional 14 day return policy.

  • Returned product must be in useable condition for a refund to be issued.

  • Original (outgoing) shipping charges will not be re-imbursed. Return shipping is typically arranged by the customer

  • Shipping charges are NOT re-imbursed.