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Free UK shipping
on all orders > £250
How much will it cost?
For orders over £250 shipping to UK addresses the carriage is free.
We have different shipping levels for shipping costs (all totals are ex vat) :
0 – No Cost (Free Shipping over £250.00) = £0.00
1 – Small Post (up to 0.2kg) = £2.50
2 - Large Post (up to 0.5kg) = £4.17
3 – Parcels = £7.50
4 – Large Parcel = £9.50
5 – Oversized/Heavy Parcel = £50.00
6 – Collection from store = £0.00
For deliveries to Scotland (Central & Borders), Remote Scotland (Aberdeen, Dundee, Falkirk), Scottish Highlands and Islands, Northern Ireland, Isle of Wight. Channel Islands, Ireland, the Isle of Man & any islands within the UK we apply an additional cost to the standard carriage rates in accordance with our couriers rates.
When will my order ship and when will it arrive?
Orders are typically dispatched same working day if ordered before 12pm or next working day if ordered after 12pm. (Monday to Friday only) - Please note during busy periods this cannot be guaranteed.
If there is a delay to dispatch of your order, we will contact you via email or phone.
Please note we do not work bank holidays. Orders placed on a bank holiday, or after 12pm on a working day before a bank holiday, will be dispatched the next working day.
For Express delivery or time sensitive orders, contact us at firstname.lastname@example.org or call 01494 459545.
Carrier method will be determined by value & size. If the order contains moulding or mountboard or the value is over £50 it will be sent by APC Overnight (with tracking) If order contains smaller postable item and is under £50 it will be sent by Royal Mail 1st Class Post (no tracking).
All orders shipped by APC will need to be signed for on delivery (unless delivery instruction has been added) and dispatched from High Wycombe in Buckinghamshire.
Please note not all instructions can be followed by the APC or Royal Mail
Shipment Tracking information is automatically delivered to the email address provided with your customer account
We cannot accept any liability in the case of failure by the couriers to deliver on any specified day.
Other General Shipping Information
Please note we cannot be held responsible for any delays out of our control such as weather or delays at APC or Royal Mail's depot & hub. Please inform us as early as you can if you haven't received your order and we will do our best to follow it up for you.
If shipped by APC is used, please track on the morning after your dispatch email for the update on your delivery, any updates or delays should be displayed there. Use the depot finder on APC's website to find your local depot's contact number.
If you receive a card stating that delivery was attempted please ring your local depot promptly and arrange redelivery - make sure you note down the name of the person you speak to at the depot in case any problems arise.
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